Image Guidelines

To ensure the highest quality results, please make sure your uploaded images meet the following guidelines:

• Entire Face Visible: Do NOT pre-crop the image to the eyes.
• Proper Framing: Eyes should NOT be near the edges of the image.
• Proper Orientation: Image must NOT be rotated sideways or upside-down.
• Proper Distance: Subject should NOT be at a far distance.
• One Subject Only: Image must NOT include multiple subject.
• High Resolution: Avoid pixelated, low-quality, or blurry images.
• Good Lighting: Avoid strong shadows, harsh lighting, or glare

All submitted images will immediately be screened upon order placement. Orders submitted with non-compliant images will receive an email shortly after order placement requesting new images. Replacement images must be submitted within 24 hours of receiving this email. If you do not submit a replacement image within this timeframe, your order will be automatically processed with your original image.

If you fail to submit a replacement image in time or your replacement image also does not meet the image guidelines, Eterna cannot be held responsible for product quality issues concerning the final framing of your image, image resolution, and overall image quality. Complaints of this nature will not be accepted.

By completing checkout, the customer acknowledges and agrees to these terms.