The Complete Eternal Eyes Collection

“Review Your Design” is an optional $4.95 upgrade that gives you complete control over how your custom eye jewelry turns out.  

If you want to make sure every detail of your order is exactly the way you imagined, this add‑on is the easiest way to do it.

With Review Your Design, you can:

• See a preview of your artwork before we make your piece
• Adjust the crop of your photo for each item in your order (necklaces, bracelets, keychains all have different shapes, so this helps you get the perfect fit)
• Switch between color or black‑and‑white to see which style you prefer
• Upload a new image if you change your mind
• Choose your jewelry color (gold or silver)
• Add charms or make other design changes before your order goes into production

This add‑on is especially helpful for customers ordering our custom printed jewelry featuring their loved ones’ eyes, since small adjustments to cropping or color can make a big difference in how the final piece looks.

If you want total peace of mind and the ability to fine-tune your design, we highly recommend adding Review Your Design to your order. It ensures your custom piece turns out beautifully—just the way you want it.

You can preview the crop and color of your custom image on our jewelry by adding Review Your Design.

Our Eternal Eyes personalized photo jewelry is designed to incorporate both the eyes and eyebrows. Provided the submitted photo meets our image guidelines, our automated cropping software will create the perfect crop that incorporates both, with the eyes vertically centered in the image. 

In the event that the photo cannot be cropped to include both due to a non-compliant image, the eyes will be prioritized. If you would like the ability to preview or change your crop, you may choose to add the Review Your Design option at checkout.

We want you to love your custom piece. If something isn’t right, we offer two simple solutions depending on what happened.

Complimentary Reprint (Free Fixes)

We’ll gladly reprint your item at no cost if there’s an issue on our end. 

This includes:

• Image quality problems caused during production (e.g., blurry print, incorrect coloring, major defects)

– Please note: the final print quality depends heavily on the quality of the photo you upload.

• Production errors made by Eterna, such as:
• Wrong item type (e.g., necklace instead of keychain)
• Incorrect chain style
• Wrong image coloring (e.g., printed in black & white instead of color)

We always do our best to catch these errors during the production process, and in that case your complimentary reprint may replace the original shipment. Otherwise, you can expect it will be sent separately.

$10 Customization Change (Customer‑Requested Edits)

If you’d like to make changes to your original design — such as uploading a new photo, adjusting the crop, switching colors, or updating text — you can request a Customization Change for a $10 fee. These are considered new design requests, not corrections, which is why they fall outside the complimentary reprint policy.

Good news!  

If you purchased Review Your Design, you already saved $20+ by avoiding a full reorder at base price. It’s the easiest way to preview and perfect your custom photo jewelry before it’s made.

All customization‑change reprints ship separately from the original order.

To get started, send us an email at support@eternacustoms.com

No — and that’s exactly what sets our pieces apart from the cheap copycat versions you may have seen online. Many low‑quality products use a thin layer of grey ink printed directly onto metal, which can come out blurry, rub off, or peel over time.

We solved that problem completely.  

Every photo eye bracelet, necklace, and keychain you design will be printed over a white adhesion layer that makes colors pop and prevents fading. It’s then sealed by hand with a protective coat of epoxy resin, creating a crystal‑clear, durable finish that protects your photo for years. 

The result is a piece that looks sharp, feels premium, and stays beautiful — not something that wears off after a few weeks.

Yes — our jewelry is designed for everyday wear.

The photo side is protected with a thick, hand‑applied epoxy resin coating, and the text side receives two layers of UV‑cured varnish for added durability. Your piece can handle daily life without the image rubbing off or the finish over your heartfelt message degrading.

Nope!

Why would anybody make a keychain that doesn’t hold up around your keys? The UV-cured varnish and oven-cured epoxy resin we apply to your keychain provide layers of protection that aren’t easily whittled away by simply rubbing up against keys in your pocket.

Every piece is made ethically in the United States — overseen at every step of the way by our small team in Northeast Ohio. We’re a tight group of fewer than twenty people, with dedicated staff for image preparation, printing, coating, assembly, and final quality control.

Unlike many companies that drop‑ship from overseas (which often leads to long wait times and lower‑quality materials), we produce everything in‑house, giving it a lasting quality only possible from a hand-made jewelry piece. That’s how we ensure every personalized necklace, bracelet, or keychain featuring the eyes of a loved one looks beautiful, feels substantial, and keeps that special someone close for a lifetime.